Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to thebastralaya@outlook.com.
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Pre Sale Questions
Q: How long does delivery take?
We usually process orders within 24–48 hours.
Metro cities: 1–4 days after dispatch
Rest of India: 4–7 days after dispatch
Q: Do you offer free shipping?
Yes, shipping is free on all prepaid orders. A ₹100 fee is applicable for Cash on Delivery (COD) orders.
Q: How can I track my order?
Once your order is placed, you will receive an Order ID via email and WhatsApp. You can use it to track your shipment.
Q: What is your return policy?
You can request a return within 7 days of delivery. However, customers are required to self-ship the product to our return address. We do not offer reverse pickup.
Q: Are return shipping charges free?
No, return shipping charges must be borne by the customer and are non-refundable.
Q: How will I receive my refund?
Prepaid orders: Refunded to your original payment method
COD orders: Refunded to your bank account or UPI (details required)
COD orders: Refunded to your bank account or UPI (details required)
Q: Can I exchange a product?
Yes, exchanges are available. You need to self-ship the product first.
If the new product costs more, pay the difference
If it costs less, the balance will be given as store credit
If the new product costs more, pay the difference
If it costs less, the balance will be given as store credit
Q: What if I received a damaged or wrong product?
Please contact us within 48 hours with photos or an unboxing video. We will arrange a replacement.
Q: Do you offer returns on all orders?
No. Orders placed using the “NORETURN” coupon are not eligible for returns or refunds. Only size exchange is allowed (subject to availability).
Q: Is an unboxing video required?
Yes, for missing or incorrect items, an unboxing video is mandatory. Claims must be raised within 48 hours of delivery.